General conditions

This document (together with all the documents mentioned therein) establishes the conditions governing the use of this website, as well as the purchase of products, made through the store online enabled for this purpose.

Through this portal FRITZ-SPAIN offers users handmade backpacks as well as:

Information about the available collections.
Information about the company.
Access to the online store.
Access to private area for Users.
Other information of interest and related to the previous points, through the Blog.
The domain is owned by FRITZ-SPAIN.

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following data are reflected below:

FRITZ-SPAIN is the name used to provide online manufacturing, distribution and sale of backpacks.

The address stated will be considered your postal and contact address for any communication, and can also be found at

Access to and use of our website, the services and / or contents that are obtained or obtained through it, as well as the products that, through our online store can be acquired, are subject to the terms and conditions detailed in this article.

The access, use and purchase of articles and / or products through our Website, presuppose the reading, knowledge and acceptance of this article and, of our Privacy Policy, so we strongly advise you to read it.

Any act carried out against the aforementioned texts shall be deemed void in full.

In addition, these conditions will apply independently of the General Conditions of Contract that are mandatory according to the legislation in force at any time.

In FRITZ-SPAIN we reserve the right to make changes to your website without prior notice, in order to update, correct, modify, add or delete the contents and / or products included in it. So we invite you to review our legal texts before placing your order and whenever you have doubts about returns, cancellations or others.

Once you have read the texts, if you do not agree with what is expressed in them, we advise you not to make any order and stop using our website, otherwise, you will be linked and you will be giving us your consent to its content.

Any modification we make will be applicable from the moment it is available to Users and therefore, from the moment the modification is public. In any case we will indicate the date of publication of the last modification.

In FRITZ-SPAIN we are not responsible for the damages that you could cause as a User, for an erroneous or improper use in your relations with third parties, being your sole and exclusive responsibility.

You, as a User, will be responsible for the veracity of the information you provide us through any form we make available to you; being the falsity of the data communicated sufficient reason for the denial of access to our Website and to our online store.

On the other hand, as a User, you will assume all the expenses that could be derived from processes initiated against you for the breach of what is established in this text and, in our Privacy Policy.

The mere access, use and / or purchase of products and / or download of any content incorporated in our website directly attributes the condition of User of the same, which necessarily implies that you accept and adhere fully and without reservation to the conditions that regulate our website.

As a User, you are forced to access and use our website diligently and correctly, respecting the following rules and assuming any responsibility that may arise from the breach of them.

You will not falsify your identity by posing as another person.
You acknowledge and agree that the use of the website will be made strictly for personal, private and private purposes.
It is expressly prohibited that you authorize to third parties the total or partial use of the Web or that you introduce or incorporate as your own business activity the contents, products and / or services or others of our Web page.
You agree not to use our Website, its contents and / or the products offered therein, to carry out activities contrary to the Law, morality, good customs or public order and / or for purposes or illicit, prohibited or harmful effects on rights and interests of third parties.
You force yourself to refrain from disseminating, storing and / or managing the contents and / or products hosted on our website and that are likely to infringe rights of third parties or any regulations governing civil, criminal, administrative or any other nature. .
You force yourself not to cause damage to our physical and logical systems or those of our suppliers or collaborators, introducing or spreading on the network, computer viruses or others that could cause such damage.
You force yourself to make use of this website only to make legally valid inquiries or orders.
You force yourself not to make any false or fraudulent orders. If it could reasonably be considered that such an order has been made, we will be authorized to cancel it and report it to the relevant authorities.

The consultation of the articles and / or products offered through the catalog incorporated in this Web page, is freely accessible to all Users of the Web and does not apply any restriction of access to them, unless it is detected that a User breaches the provisions of this article and / or our Privacy Policy.

Similarly, the section “My shopping cart” is freely accessible, where you will access your shopping cart and where we allow you to select and consult the different products that you could select from our catalog, before formalizing the purchase definitive

In addition, access to our Portal is free, except for the connection cost of the communications network, provided by the access operator you have hired.

As a User, you acknowledge and consent that any Industrial and Intellectual Property rights (registered trademark, copyrights, designs and other rights that fall on the materials or contents of our website) correspond to FRITZ-SPAIN at all times or to those who have granted a license of use.

As a User you can use this material only in the way that we expressly authorize you or those who granted us a license to use.

However, this will not prevent you from using this website to the extent necessary to copy the information about your order or the Contact information.

We ask that as a User you respect any Industrial and Intellectual Property rights that may derive from any content incorporated into our Web page.

In no case, in FRITZ-SPAIN we will be responsible for possible infractions that in the matter of Industrial and Intellectual Property you could commit as a User, and that derives from the works, designs, brands, utility models, patents, etc. incorporated into our website.

The image rights of the person (s) that may appear and be identifiable in any of the photographs and / or videos incorporated in our website have been expressly assigned to us, so that we have the written consent of those people to use their image on our website and in our social media profiles.

In the event that this is not the case, you can put it in our knowledge so that we act accordingly and, where appropriate, obtain that express consent or remove the photographs in question.

In FRITZ-SPAIN we have no control over the pages that we could link through our website, so as a User, you recognize and accept that we do not assume any responsibility for the content that you can access through those links, nor of the products and / or services that you can acquire in these pages; or any other content, products, services, advertising or otherwise available on the linked Web pages.

As a User, you must exercise extreme caution in the assessment and use of the information, content and / or services existing in the linked portals.

In this sense, if as a User you have effective knowledge of the illegality of activities carried out through third-party Web pages linked through our Website, we would be grateful to inform you immediately so that we proceed to disable the access link to it.

As a User you must not misuse our website by introducing viruses, Trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful.

Nor will you attempt to gain unauthorized access to this Web page, the server on which it is hosted or any other server, computer or database related to our Web page, committing you not to attack the Web through “denial of service attacks” or “distributed denial of service attacks.”

Failure to comply with this clause could lead to the commission of infractions typified in our legislation, so we reserve the right to communicate said breaches to the competent authorities and we will cooperate with them to discover the identity of the attacker.

In FRITZ-SPAIN we are not responsible for damages or losses that result from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials, as a consequence of the use of our website or the downloading of its contents or to which it redirects.

In FRITZ-SPAIN we reserve the right to deny or withdraw access to the contents, online store and / or products and services hosted on our website, without prior notice, at your own request or from a third party, to those Users who breach this article or the provisions of the Privacy Policy.

As a User, you are aware and voluntarily accept that the use of the FRITZ-SPAIN website, the contents thereof, the online store, the private area and / or the products and services offered therein, takes place In any case under your sole responsibility.

In FRITZ-SPAIN we will pursue the breach of these conditions, as well as any improper use of our Website, exercising all civil, criminal and administrative actions that may correspond to us by law.

The applicable regulations require that part of the information or communications we send you be in writing.

By using this Web page, you as a User accept that most of said communications with us are electronic. Therefore, to communicate with you we will do it by email or we will provide you with information by posting notices on our website.

For contractual purposes, you consent to this electronic means of communication and recognize that everything, contract, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing.

This condition will not affect the rights recognized by law.

In FRITZ-SPAIN we respect and protect the privacy of our Users and our Clients, as well as the Industrial and Intellectual Property of third parties. Therefore, we request the same respect.

In the event that you consider that there are facts and / or circumstances that reveal the illicit nature of the use of any content, product, sales procedure, return, guarantee or any other circumstance contained in this website or in these conditions and , that reveal or may reveal their illicit nature, you can contact us at the following email address:

In the email you send us you must indicate the alleged illegal activity and you must identify yourself as acting so that we can contact you if we need more information.

This procedure must be followed especially when the alleged illegal activity refers to an alleged violation of the rights of Industrial or Intellectual Property, of the image rights of any person or of rights that violate personal data.

The participant must develop in a precise and concrete manner the protected contents as well as their exact location. Later we will take the appropriate measures to avoid these infractions notified by the Users.

The general conditions indicated below, regulate only and exclusively the sale of products or services offered by FRITZ-SPAIN through the catalog included in its website.

A purchase that will be perfected through our online store.

The articles offered through this website are available only for shipping in Spanish territory.

All the data included in each product file and / or in its photograph, have a purely informative function, therefore, in FRITZ-SPAIN we decline any responsibility for the appearance of errors in said information, although we undertake to take all measures that are within our reach to correct as soon as possible the aforementioned errors or omissions after having been duly informed of them.

Only if you are of legal age and have the legal capacity to sign contracts, you can place orders on our website. So, when placing an order through our website you declare to be over 18 years of age and have the legal capacity to sign contracts.

It is important that you know that the contract of sale for which you will be obliged to pay for the products selected and offered in our catalog, will be perfected at the time you issue the express confirmation of the order, for which it will be necessary that you previously accept the General Conditions indicated in this article, as well as that indicated in our Privacy Policy. Therefore, we recommend that you read its contents before placing any order, and if you do not agree, do not do so.

We also recommend that before formalizing the order and therefore, before the contract is perfected, you read the entire sheet of the products we offer on our website, and read all the product features, the price and the possible offers that they could exist and that you effectively select what you need.

This contract is concluded in the legal framework established by the Civil Code, by Law 7/1998 on General Conditions of Contract and Law 7/1996 on Retail Trade Management, so that the consumer has all the guarantees established for its protection and provided in the Consolidated Text for the Defense of Consumers and Users 1/2007, as well as in Law 23/2003 of Guarantee in the Sale of Consumer Goods.

On the other hand, this contract is concluded in the general framework established by Law 34/2002 on Information Society and Electronic Commerce Services. And also the data provided by the User and a possible client through collection forms of the website to improve the online purchase process, receive the appropriate treatment in accordance with Organic Law 15/1999, on the Protection of Personal Data.

Once you have chosen the product (s) you wish to purchase, you must click to add it / s to the shopping cart. By default when selecting a product, a unit will be included. You can see the selected products in the “My shopping cart” section.

Once included in the shopping cart, you can access the purchase summary. A summary that you must accept by clicking on the “Buy” button. Before pressing this button, we will give you all the order information.

Then you must give us your contact, billing and shipping information to process the order, -the processing can be done as a registered customer or as a guest-, and, once you select the payment method and accept this article and our Policy Privacy, we will send you an email acknowledging receipt of the order (which will be the “order confirmation”), where we will indicate:

The selected product (s), object of the order.
The billing address where the order will be billed.
The shipping address where you will receive the order.
The order number
The customer number
The order date.
The total amount, with express indication and breakdown of expenses and taxes applied.
In addition, we will take the opportunity to link to the content of this article and our Privacy Policy, so that you can read its content in case you have any questions about the order placed.

At this time you will acquire the status of Client.

We will also inform you by email that the product (s) are being sent to the address provided (“shipping confirmation”).

If you want you can register on our website.

In this way we will have your data for future purchases and so, when you want to buy again, you will avoid having to re-enter your information.

To register, you must access the “My account” section and you must create an account.

First of all you will be required an email address and a password, which you will choose yourself.

Once our system verifies that the email you have provided us does not exist in our database, we will create your account where you can access various differentiated sections and, in which you can update your personal information, your shipping and / or billing addresses , and where you can make your wish lists or see your orders placed.

Once your account is created you can access several sections:

“My orders”: Where you can see the information of your orders, the date of completion, the processing status and the total amount thereof.
“My wish list”: Where you can see the products that you liked the most, the price of each one of them and the total of them.
“My addresses”: Where you can give us information about the addresses where to receive the order, as well as the billing address. Specifically, the information we will request in this section will be the following:

  • Name and surname.
  • Company Name, if the buyer is a company.
  • Full address.
  • Postal Code
  • City.
  • Country.
  • Email address.
  • Contact phone number.

“My account”: Where you can modify your initial personal information, that is, your first and last name, and your email address and where you can modify your password to access your private area of ​​our website again.
The treatment of any personal data that you provide us through the registration forms of our Website or through the private area that we have enabled, will be carried out in accordance with the provisions of our Privacy Policy.

It is important that you know that as a User and as a buyer, you are obliged to provide truthful, accurate and complete information about your identity, and you are obliged to keep that information updated so that no error occurs since the administration of FRITZ-SPAIN that may cause , for example, an erroneous shipment of the order.

In addition, you must make diligent use of your password and must keep it secret. Remember that without your password you will not be able to access your private area or place an order in our online store, unless you make it as a guest. You will be solely responsible for the confidentiality of the password, and must notify us immediately of any loss or unauthorized access by third parties to your password and / or private area.

In FRITZ-SPAIN we reserve the right to cancel access to the online store to all those who fail to comply with the provisions of this article.

In case you want to delete your account, you just have to go to the “My account” section, click on the “unsubscribe” option and Accept the message that appears.

If you do not want to make a private account and do not want to register on our website, there is no problem. It is not an essential requirement to place an order.

You will only have to select the products you wish to purchase and review them in the “My shopping cart” section, and when you are clear, click on the “Buy” button that opens to the right of the shopping cart, and Once inside, fill out the form available in the “Buy as guest” section. At this time we will ask you for a series of information that we will deal with only to deliver the specific order you make to us.

Once the order has been delivered, we will keep this information for as long as some type of liability may be required derived from the legal relationship that binds us or for the execution of the obligations contained in the contract. However, this data will remain locked and will not be used at all.

This is the information we will ask you:

Billing Address:
Name and surname.
Company name (in case a company is going to be billed).
Complete billing address
Postal Code.
Town, city
Email address.
Contact phone number
If the shipping address does not match the billing address, it will be at this time where you must fill in the corresponding form. However, if the shipping and billing address are identical, you will not need to fill out the two forms.
At all times we will indicate the mandatory and optional fields for you to keep in mind.

In addition, at this moment you can leave us a comment about the order you are going to make.

Once you complete this form, the next step will be to tell us which payment method you want to use from all of those we offer and from which you can find more information in section 15 of this article, referring to “Payment methods”.

Once the payment method has been selected, and the General Conditions established in this text and our Privacy Policy have been read and accepted, the processing of your order will begin.

All product orders are subject to their availability.

In this sense, if there are difficulties in terms of supply or if there are no items in stock, we reserve the right to provide you with information on substitute products of equal or superior quality and value that you can order. If you do not wish to place an order for these substitute products, we will refund any amount you may have paid.

In FRITZ-SPAIN we send orders around the world.

Free shipping includes Spain, the Canary Islands, Ceuta and Melilla.

The delivery period will be 48 hours for Peninsular shipments and 48-72 hours for the Canary Islands, Ceuta or Melilla.

Ask us for the shipping in Europe, USA or Asia.

Any order with delivery address located outside this geographical area will be rejected during the purchase request process.

The carrier we are currently working with is ASM. This company, delivers from Monday to Friday between 08:00 and 19:00 hours.

The delivery of the order will be made at the address you indicate in the form and / or in your private area.

The delivery times stated in this section are indicative only, and therefore, they will be effective provided there are no setbacks or causes of force majeure or errors in the process (for example, if the address given by the User provided is incorrect).

Deliveries are not made on holidays or weekends. It is also not possible to choose a specific or customized delivery time.

For security reasons, no order will be sent to post office boxes, nor will any order be accepted when it is not possible to identify the recipient of the order and / or his address.

Locate my order

As soon as we send your order, you will receive an order location code by SMS so you can locate it and know the status of the shipment. If you have trouble finding your order, please contact us by email at:

Problems to deliver

If the selected transport company fails to deliver your order, it undertakes to store it in its nearest Office for a maximum period of 15 working days. In these cases, the carrier will leave a notification at your address or inform you by SMS so you can contact them and go pick up the package.

Therefore we will provide the carrier with your telephone number so that it can contact you directly and can arrange an appointment with you for the delivery of the package.

If these 15 days have elapsed since your order is available for delivery, it has not been delivered for cause not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all the amounts you have paid, including delivery costs, if any.

However, keep in mind that the transport derived from the resolution may have an additional cost, so in that case, we will be authorized to pass on the corresponding costs.

Forwarding Returned Orders

When an order is returned to us as a result of an error or a fact of your responsibility, then you will have to pay the costs of returning the order. In these cases, the payment of the shipping costs will be made to freight paid according to the rate in force in the carrier.

Delivery of the order.

Upon delivery of the order, you will receive in addition to the products you have selected in our online store, the corresponding delivery note and the original invoice on paper support. Because by accepting these General Conditions, you exclude the sending of the electronic invoice, as indicated in section 21 of this article. If you do not receive the original invoice, you can request it by email, at, indicating the invoice holder, the corresponding order number and the address where you wish to receive it, and we will send it to you .

The prices of the products are at all times indicated in Euros (€) in the catalog of our website, where we will also expressly and clearly indicate when it is, the offers available, promotions, available coupons, balance sales, sales in liquidation , gift sales and direct sale offers, except in case of manifest error.

At all times we will clearly specify the duration of the offers and the special rules applicable to them.

When we offer a product with a price reduction, this circumstance will clearly appear in each of the products that have a reduced price, indicating at all times the previous price together with the reduced price. And we will clearly differentiate them from the products offered at normal price, procuring all the information you need to not be mistaken at the time of purchase of the product.

The prices indicated in the catalog of this website include all taxes.

Although we try to make sure that all prices listed on our website are correct, errors may occur. So, if we discover an error in the price of some of the products you have requested, we will inform you of them as soon as possible and we will give you the option to reconfirm the order with the correct price, or to cancel the order. If we fail to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.

In no case will we be obliged to supply you with any product at the wrong lower price (even if we have sent the “Shipping Confirmation” email), if the error in the price is obvious and unambiguous and could have been reasonably recognized by you.

We reserve the right to modify the prices of the products offered in our catalog at any time, however, the products will be billed based on the rates in force at the time of order registration (as long as stocks remain).

Our prices include VAT and in terms of shipping costs, these will be free.

More information in section 18 of this article “Shipping and delivery”.

In case you decide to buy our products and send an order, this shipment, with acceptance of this article, will link us and we will be mutually obligated.

Following this link, in FRITZ-SPAIN we guarantee the delivery of all those products that you have selected in our online store, and we will make sure that these comply with the conditions indicated in the catalog of our website, guaranteeing compliance with the provided in this article. On the contrary, you as a buyer, will be obliged to pay the total price of the purchase you want to make and, where appropriate, the shipping costs that may be generated.

These obligations will be born at the same time that you, as a User-Buyer, accept the order and send it to us, by clicking the “Buy” button, previously accepting this article and our Privacy Policy and finally formalizing the payment thereof.

The full payment of the price of the selected products, which will correspond to the price that appears in the shopping cart list, plus, where appropriate, the shipping costs, will be made using the forms indicated below:

a) Payment through Stripe: (With Mastercard, Visa and Visa Electron card).
If you choose this system as a payment method, you must enter the information that is required for the payment and Stripe will be responsible for the management of the payment process, making the data transmitted encrypted to the servers of the corresponding banking entities.

In the event that the payment method was card payment, Stripe will verify the validity of the credit / debit card and the existence of sufficient funds or credit to make the purchase. If so, the relevant charge will be generated in your account and the corresponding credit in our associated account.

In the event that the payment transaction is rejected, the sale transaction will be deemed not made.

When verifying your order, data such as address or zip code may be disclosed for security, fraud prevention and detection purposes. However, as long as your data is disclosed, they will remain secure, given that SSL (Secure Socked Layer) standard security technology is used. So all the information you transmit through our website will travel encrypted.

By using this payment method, you guarantee that you are fully authorized to use the credit or debit card provided.

Fraud with credit or debit card is considered in our legislation as a crime and in FRITZ-SPAIN we will initiate legal proceedings against anyone who makes a fraudulent transaction through our website.

b) Payment through PayPal
You can also choose to pay for the order using a Paypal account. In this case, the PayPal system allows you to make purchases and pay online without having to leave your credit card number.

Once you are a PayPal member, you no longer have to include your credit card when paying through this system, it is only necessary to provide the email address, so that the email is linked to a credit card number and ensures that information travels through a secure server (https).

More information about Paypal in

The applicable VAT rate will be the one legally in force at all times and the exemptions that the legislation indicates at all times will apply.

In addition, as a User, by accepting this article, you expressly authorize us to issue the invoice in paper support, although you can indicate at any time your willingness to receive the invoice in electronic support, in which case, we will issue and send the invoice in said Format.

Returns or right of withdrawal.

If you are acquiring our products as a Consumer and / or User, you have the right to withdraw from this contract within 14 calendar days, without justification.

The period to withdraw the contract will expire after 14 calendar days from the one in which you or a third party indicated by you, other than the carrier, acquired the natural possession of the goods. And in the event that the goods that make up the order are delivered separately, within 14 calendar days of the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify FRITZ-SPAIN, writing to the email or use our contact form on our website. Through any means, you must express your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail or email). To do this, you can use the withdrawal form that we add below, although its use is not mandatory.


“To the attention of FRITZ-SPAIN:

  • I hereby inform you that I withdraw from my contract of sale of the following good _, received on ___.
  • Name of the consumer: ______________________.
  • Address of the consumer __________________.
  • Consumer signature (only if this form is submitted on paper)
  • Date”.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding term expires.

The right of withdrawal will apply exclusively to those products that are returned in the same conditions in which they were received. No refund will be made if the product has been used beyond mere opening, or if the product is not in the same condition in which they were delivered or if it had suffered any damage.

Therefore, we advise you to be careful with the product (s) while in your possession.

Please return the item using or including all of its original packaging, instructions, if any, and any other documents that may accompany it. In any case, you must deliver along with the product to return the ticket or invoice that you will have received with the delivery of the product.

Keep in mind that if you decide to return the items you will be responsible for the costs of the return.

Once we receive the returned items or products, we will notify you if you are entitled to reimbursement of the amounts paid for finding the products in an appropriate state.

The reimbursement will be made as soon as possible, and, in any case, within 14 days from the date on which we were notified of the will to withdraw. However, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.

The refund will always be made in the same means of payment that was used at the time of purchase.

If you have any questions you can contact us either in the contact form of our website or by sending an email to

Consequences of withdrawal.

In case you exercise the right of withdrawal, we will refund all payments you have made to us, including delivery costs without undue delay, no later than 14 calendar days from the date you inform us of your decision.

The refund will be made using the same payment method that you would have used for the initial transaction. You will not incur any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may retain the reimbursement until we have received the goods, or until you have submitted a proof of return of the goods, depending on which condition is met first.

The products must be returned or delivered by contacting through our forms, within a maximum period of 14 calendar days from the date on which the decision to cancel the contract is communicated to us. The deadline will be considered fulfilled if the return of the goods is made before the deadline ends.

You as a User, you must bear the direct cost of the return of the goods.

In addition, you will be responsible for the decrease in the value of the assets resulting from a manipulation other than that necessary to verify the nature, characteristics and operation of the good from which you give up or resign.

Return of defective products.

If once we have delivered the items or products, you consider that they do not conform to the provisions of the contract, you should contact us immediately through our contact form or by sending an email to, and provide us with product data as well as the damage it suffers.

In this case the shipping costs of defective products will be borne by us.

Once the product is received, we will carefully examine the returned product and we will notify you by email within a reasonable period of time, if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the product will be made as soon as possible, and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amounts paid for products that are returned due to some defect, when it really exists, will be fully reimbursed, including the delivery costs incurred for the delivery of the product, and the costs that you would have incurred to return it to us. .

The return will be made in the same means of payment that was used to pay for the purchase.

Unless expressly provided otherwise, our responsibility in relation to any product purchased through our online store will be strictly limited to the purchase price of that product.

Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:

In case of death or personal injury caused by our negligence.
In case of fraud or fraud.
Due to the open nature of our Website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is expressly established the opposite in it.

None of us (neither FRITZ-SPAIN nor you as a User) will be responsible for the delay in the execution of our obligations or for the non-execution of them (except for non-payment or non-delivery of the requested product), if this breach was motivated by fortuitous cases or force majeure reasons, as established by our Civil Code.

Among others, the following assumptions could be made, listed by way of example and not limited to:

Strikes, lockouts or other industrial action.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, airplanes, motor transport or other means of transport, public or private.
That is why, in the event of a fortuitous and / or force majeure case, we will notify you immediately, so that we are aware of it.

In these cases, the delivery times agreed and expressed in this article will be extended for at least the period of time that the force majeure or the fortuitous case has lasted. However, if the cause of force majeure lasts more than three months, either party may terminate the contract.

For the purposes of possible notifications, the address indicated at the beginning of these General Conditions, and as the client’s address, are provided as the address of FRITZ-SPAIN, which you provide in the form of our website or in your private area.

If any clause of these General Conditions or of our Privacy Policy, were declared null or void, in whole or in part, by any Court, the remaining stipulations will remain valid.

The applicable law in case of dispute or conflict of interpretation of the terms that make up this text as well as any matter related to the use of this website or the products, services and / or content housed therein, will be the law Spanish.

Any dispute that arises or is related to the use of the website or the purchase of products through our online store, will be subject to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.

However, if you hire as a consumer, nothing in this clause will affect the rights that the current legislation recognizes as such.

We inform you as a consumer that since last February 15, 2016 the online consumer litigation resolution platform (“ODR Platform, Online Dispute Resolution”) is operational for all countries of the European Union, including Spain. In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as a contact point for the platform, to assist and support the submission of claims through the aforementioned platform.

From the entry into force of Directive 2013/11 / EU of the European Parliament and of the Council of May 21, 2013, concerning the alternative resolution of consumer disputes and Regulation 524/2013 of the European Parliament and of the Tip, we are obliged to inform our buyers about the existence of the platform.

Hence, we inform you that in the event of any conflict with the FRITZ-SPAIN consumer, there is a new, simple, multilingual and accessible European procedure for resolving them. Which consists of the following:

The consumer must access this platform and complete the online claim form. Once filled, it will be sent from the same platform.
The claim will be sent to FRITZ-SPAIN, who will propose an alternative dispute resolution entity to the consumer.
Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.
The mediation entity will deal with the case electronically and will propose a solution within a maximum period of 90 days.
Last update February 4, 2019